VARENZO / LEGAL

Return & Refund Policy

Last updated: October 13, 2026

VARENZO wants every customer to be satisfied with their purchase. This policy explains how returns, refunds, cancellations, and related issues are handled.

1. Reporting Window

If there is an issue with your order, you must contact us within 7 calendar days of receiving your item. We use the delivery date shown by carrier tracking as the date received, not the order, payment, or ship date. Requests submitted after this window may not be eligible for a refund or replacement.

2. Change-of-Mind Selections

Because we order each piece from our supplier after you purchase it, VARENZO is not able to accept returns or exchanges for a size, color, length, or variant that you selected yourself and later decide you no longer want. We encourage you to review sizing guides and product details carefully before ordering. This section does not apply to items that are damaged, defective, scratched, missing a part, incorrect, or affected by a VARENZO fulfillment error — see Section 3 below.

3. Damaged, Defective, Scratched, Missing, or Incorrect Items

If your item arrives damaged, defective, or scratched, if a part is missing, or if VARENZO sent the wrong item, size, color, or variant, email varenzojewelryco@gmail.com first, within 7 calendar days of receiving it, with:

Your order number
Your name
A description of the issue
Clear photos of the item and the opened packaging

Please do not send anything back until we have authorized the return. The return address and return instructions are provided only after your report has been reviewed and approved. Unauthorized returns sent without this process may not be accepted.

Once your report is approved, you may choose between a full refund or a free replacement. The original item must be returned as we instruct, and VARENZO covers the return shipping for approved damaged, defective, scratched, missing-part, incorrect, or VARENZO-error orders. Your refund or replacement may be issued once the returned item is received and inspected.

4. Earrings — Final Sale

For hygiene reasons, all earrings are final sale and not eligible for return or exchange for change of mind, except where the earrings arrived damaged, defective, scratched, or were sent in error by VARENZO.

5. Condition of Approved Returns

Where a return is approved, the item must be unworn, unused, unaltered, and in its original condition and packaging wherever reasonably possible. This condition requirement does not apply to items that arrived damaged, defective, or scratched.

6. Refund Method

Approved refunds are issued to your original payment method only. VARENZO does not offer store credit in place of a refund. Once VARENZO issues a refund, your bank or payment provider may require additional time to post the funds to your account.

7. Order Cancellations

You may cancel your order within 30 minutes of placing it by emailing varenzojewelryco@gmail.com with your order number. After this window, we may already have ordered your piece from our supplier and may not be able to cancel it. If we have not yet ordered it, we will cancel and refund in full.

8. Shipping Address Corrections

Address corrections can be made within the same 30-minute window by emailing us with your order number. After that window, VARENZO will try to assist if your order has not yet shipped, but we cannot guarantee a change can be made. Once an order has shipped, VARENZO is not responsible for delivery issues caused by an incorrect address entered by the customer at checkout, except where applicable law requires otherwise.

9. Lost Packages

If your tracking shows your package as lost or significantly delayed in transit, please contact VARENZO at varenzojewelryco@gmail.com and we will work with you and the carrier to resolve it.

10. Tracking Shows "Delivered" but Package Not Received

If tracking shows your order as delivered but you have not received it, we recommend the following before contacting us: check around your delivery location (porches, mailrooms, and building offices), check with neighbors and household members, and confirm the shipping address on your order confirmation. If the package still cannot be located, contact varenzojewelryco@gmail.com and we will investigate. Each situation is reviewed individually.