Quality Guarantee

Last updated: October 4, 2026

If your item arrives damaged or defective, email us within 7 calendar days of receiving it with photos of the piece and packaging, and we will review your report.

Please inspect your order when it arrives. Reports submitted after 7 calendar days may not be eligible for a refund or replacement.

This guarantee covers manufacturing and shipping defects only. It does not cover damage from wear, misuse, or alteration by a third party.

How to Make a Claim

Email varenzojewelryco@gmail.com first with your order number, a description of the issue, and clear photos. Please do not send anything back until we have authorized the return; the return address is provided only after approval. For approved damaged, defective, or VARENZO-error orders, you may choose a full refund or a free replacement. See the Return & Refund Policy for full terms. Earrings are final sale except for items that arrive damaged, defective, or sent in error by VARENZO.

Your Rights

Nothing in this guarantee limits or removes any consumer right that cannot be waived under applicable law.